1. Introduction

The Central Results Delivery Coordination Unit (CRDCU), operating under the Office of the President of the Federal Republic of Nigeria, is committed to protecting your privacy. This Privacy Policy explains how the CRDCU Citizens’ Delivery Tracker application (“the App”) and website www.crdcu.gov.ng (“the Website”) collect, use, store, and protect your personal information when you use our service.

By downloading or using the App or Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Information You Provide Directly:

• Full name
• Email address
• Phone number
• State and local government area of residence
• Feedback and comments submitted through the App

Information Collected Automatically:

• Device type and operating system
• App usage data and interaction logs
• IP address
• Crash reports and performance data

Optional Information:

• Location data (only if you grant permission)
• Profile photo (if you choose to upload one)

3. How We Use Your Information

We use the information collected to:

• Deliver and improve the App’s and Website’s core functionality
• Process and respond to citizen feedback submissions
• Send official government updates, notifications, and announcements
• Generate anonymised, aggregate reports on citizen engagement
• Monitor and improve app and website performance and security
• Comply with applicable laws and regulations

4. Legal Basis for Processing

We process your personal data in accordance with:

• The Nigeria Data Protection Act (NDPA) 2023
• The Nigeria Data Protection Regulation (NDPR) 2019
• Applicable international data protection standards

Your data is processed on the basis of:

• Your consent at the point of registration
• The performance of a public task in the legitimate interest of the Federal Government of Nigeria

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• With relevant Ministries, Departments and Agencies (MDAs) — to process and respond to your feedback
• With authorised technology service providers — who assist in operating the App under strict data protection agreements
• With regulatory or law enforcement authorities — where required by law
• In anonymised, aggregate form — for public reporting on citizen engagement

6. Data Storage and Security

Your data is stored on secure government-approved servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure, including:

• Encrypted data transmission (SSL/TLS)
• Secure access controls and authentication
• Regular security audits and vulnerability assessments

7. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting us at the details below.

8. Cookie Policy

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, improve your browsing experience, and provide anonymised usage statistics to help us improve our services.

8.2 Cookies We Use

We use the following types of cookies on www.crdcu.gov.ng:

8.3 Third-Party Cookies

Some pages on our Website may include content from third-party services such as:

• Google Analytics — website traffic and usage analysis
• YouTube — embedded video content from CRDCU’s official channel
• Social media platforms — share buttons for Facebook, X (Twitter), and LinkedIn

These third parties may set their own cookies. We do not control these cookies and recommend reviewing each provider’s privacy policy.

8.4 Managing Your Cookies

You can control and manage cookies in the following ways:

• Browser settings — Most browsers allow you to block or delete cookies. Visit your browser’s help section for instructions.
• Google Analytics opt-out — Install the Google Analytics Opt-out Browser Add-on
• Cookie consent banner — When you first visit the Website, you will be presented with a cookie consent notice where you can choose which non-essential cookies to accept.

Please note that disabling certain cookies may affect the functionality of the Website.

8.5 Do We Use Tracking or Advertising Cookies?

No. CRDCU does not use advertising cookies, behavioural tracking cookies, or any cookies that profile you for commercial purposes. All data collected through cookies is used solely to improve government service delivery and citizen experience.

9. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Withdraw consent at any time
• Object to certain types of processing
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us at privacy@crdcu.gov.ng

10. Children’s Privacy

The CRDCU Citizens’ Delivery Tracker is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

11. Third-Party Services

The App and Website may use the following third-party services which have their own privacy policies:

• Google Analytics for Firebase — App usage analytics
• Google Play Services / Apple App Store — App distribution
• Push notification services — For official government alerts
• YouTube — Embedded video content

We encourage you to review the privacy policies of these third-party providers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website at www.crdcu.gov.ng/privacy. Your continued use of the App or Website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related enquiries, requests, or complaints:

Central Results Delivery Coordination Unit (CRDCU)
Office of the President
Federal Republic of Nigeria

📧 privacy@crdcu.gov.ng
🌐 www.crdcu.gov.ng
📞 +234 810 063 9200